Return policy

Please note, the return policy does not apply to products purchased from the Clearance section of the website, all of which are final sale.

we do not accept returns of used products. If you choose to return a used product with any signs of wear and tear, re-stocking fees will be deducted from your refund. You will not be able to debate the decision, which will be entirely made at ksponline Teams’ discretion.

If you would like to exchange your scooter or bike for a different model, please let us know and we will evaluate the situation on a case-by-case basis. In majority of the cases we will be able to help you exchange it for a different model, however customer will still have to cover return shipping of the exchanged unit (one exchange permitted per customer per year).

We inspect every single unit shipped out and ensure it is securely packaged prior to shipping. However, in rare occasions some units can arrive with damage. If you suspect your scooter has been damaged right out of the box, please contact us immediately at support@electrcscooterslondon.com with your order number and a description of the issue, along with photo/video documentation to help us diagnose the problem

Damaged in transit

Please check your purchase upon arrival. If you notice any damage to the packaging please sign for it as damaged and notify us within 48 hours if there is an issue with the item

When will I receive a refund?

The customer can expect to receive the refund of the cost for the item within two weeks of us receiving the item (assuming satisfaction with the condition of the product).

Can I return my product under warranty?

in the event that you feel you can claim under the warranty, we would ask that you email us with a description of the issue, your order number and preferably a photograph illu